Wall Street Journey took an new initiatives to rank the 20 largest US airports by a basket of measurements, including 14 factors and 1 survey.
Here is the link to the WSJ post and a screenshot of top 10 candidates.
Some interesting metrics used include Yelp ratings for food, Wifi speed, UberX fare to convention center, etc..
The WSJ’s new ranking is also interesting itself.
Thought 1: Useless (for travelers)
No one travels just because there is a convenient/cheap airport.
People travel when they know where they need to be. Then it doesn’t matter if the wifi speed is slow or not. Gonna be there anyway.
Thought 2: Informative for new business/conference
When a new conference is planned, lots of research need to be done. The airport could be one of the important factors. UberX fare between airport and convention center should be used to choose new venue of events/conferences/assemblies.
But not the other way around.
thought 3: educational for airport operators
The rank might be useful for airport operators to learn how to improve their travelers’ overall experience.
It could be used as KPI for its employees or management team.
It could also be seen as a COMPLAINT.
For example, JFK and Newark airport have a reliability score of 16.5 and 9.5 respectively – out of 100 (Phoenix airport is the highest in reliability with 80.5); Newark airport has a value score of 13.5 out of 100 versus Orlando’s 77.
The writer/reporter or the team behind the rank must be very upset/disappointed with New York’s airports – Newark, JFK and LaGuardia have the three lowest overall score… among 20 airports.
#HowToComplain #InAProfessionalManner