In the Age of Services Bundling

The recent departure of Google Cloud’s CEO leads to many discussions on the business models. Specifically, Google Cloud service is usually co-marketed with other enterprise services provided by Google. For businesses that rely heavily on Google’s internet advertising, it feels a combination of a natural need of using its Cloud and an external soft-pressure from Alphabet.

US enterprise cloud business is mainly comprised by 3 companies – Amazon, Microsoft and Google. Amazon is famous for its 7-year head start. However, Microsoft Azure has surpassed AWS in revenue for the first time in Q2 this year.

[Some thoughts on cloud business: with its dominating position in enterprise market, and its Office suite going online with subscription model, Microsoft is definitely capitalizing a lot on the bundling with Azure cloud services. Google definitely wanted to replicate the business model, but found itself lack of comparable presence in the enterprise market – e.g. direct relationships, sales reps. That was probably the reason Alphabet brought in Diane Greene, co-founder of VMWare, in Nov. 2015 with all the enterprise connections and experiences behind her.]

The bundling + subscription is everywhere. Amazon Prime is a bundling, with original unlimited free two-day shipping to Amazon Music/Video/Fresh/Now, etc.; Netflix is essentially a bundling – with some core contents plus other programs; AT&A Direct TV is another example; Square is bundling terminals (POS), employee management…

It is so prevalent that I would like to say that instead of “software eating X”, it is “bundling X and just subscribe together”.

Capitalizing on Fear for Anti-Competition

Following up on the previous post of WSJ buying ads on Twitter, I found an underlying trend to explain it and other similar situations – companies are afraid of the accusations that they are preventing or reducing competitions, especially in the tech industry where network effects is extremely strong and “winners take all”.

Just another example here – Amazon Music putting ads on YouTube.

Fundamentally, there are similar laws around the globe focusing on competition, anti-monopoly and antitrust. Twitter doesn’t want to make the case that it is discouraging other medias’ ads; YouTube doesn’t want to make the case that it is discouraging other music apps’ ads.

It has more profound meanings other than ads. Google was fined in Europe for bundling Android in June with its other services, reducing competitions in services such as search. Going way back, Microsoft’s antitrust case in 2001 is probably the most famous one – a settlement was reached for its bundling of Windows and IE (may discourage other web browsers).

This concept can be expanded into many fields. And the fear of being seen as anti-competition is deeply rooted in every tech company.

We should see that Apple should welcome YouTube and Amazon Music so that it won’t be charged as anti-competition in music distribution. Apple Music is born with a market share limit.

Other examples – Apple should keep Fitbit with its Apple Watch, Chrome should keep other search engines with Google Search, Amazon should keep those third-party items with its AmazonBasic lines, etc… Uber should keep Lyft, Intel should keep AMD. Disney should be careful for its contents and distribution channels, so does AT&T…

There are many more examples. And this will last in the foreseeable future, maybe until ordinary antitrust law can’t handle new norms. Or, it may lead to excessive capitalization on the law. Basically, the other side will use antitrust as an very effective weapon. It won’t be a commonly used weapon among small companies due to high legal costs and lack of resources to maintain big market share. But it may be used more often by relatively big companies to expand into new fields with meaningful presence, building into conglomerates in the new era.

Stretched Valuation in Ride-Hailing – Uber’s financials and others

Uber reported some 2018 Q3 quarterly financial numbers on Wednesday.

As similar ride-hailing companies across the globe may go public in the coming 2019-2020, here I compiled some publicly available numbers together.

While Uber’s  revenue growth is slowing down, at least it can target a 2019 full year revenue over $15 billion with 25%+ growth rate (an implied valuation multiple of 8x revenue).

Similar for Lyft – at least it needs an annualized revenue of $3 billion (an implied valuation multiple of 10x revenue), which means ~$750 million per quarter. It seems easier to achieve to me in Lyft’s case.

And Didi… its take rate from GMV is said to be much lower than Uber’s (~23%). Assuming a GMV of ¥120 billion in 2019 and a take rate of 10%, Didi will achieve an annual run rate of ~$1,700 million. Then it will be valued at 50x revenue multiple for a $85 billion valuation…

No comments on specific company. But overall, this space seems to have stretched valuation.

However, some other factors need to be counted in, such as low risk of competition (the market structure is mature or foreseeable I would say), the definite future of transportation-as-a-service (with growing market share in overall transportation), upcoming initiatives (e.g. autonomous car services, autonomous on-demand truck, etc.)

It seems that certain future is coming for sure in many investors’ eyes. Or they are just made to believe in it.


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While Amazon’s HQ2 in Spotlight, A Review on Facebook’s Real Estate Expansion

Crystal City near Washington was reported a few days ago by Bezos’ Washington Post as the choice for Amazon’s HQ2; only after 2 days, medias reported that it’s going to be split into two cities.

While the result will be announced soon, I think it is worth to review tech firms’ real estate moves by looking at Facebook, Google, etc. This post will focus on Facebook.


Facebook’s original office (since 2004) was in downtown Palo Alto on Emerson Street. It had 5 or 6 offices, one conference room, and a large common area.

Source: Daily Mail, NY Times, Redux, eyevine
Source: Business Insider

The following expansion in Palo Alto including leases on S. California Avenue and 1050 Page Mill Road.

Facebook moved to Menlo Park in 2011, the old campus of Sun (acquired by Oracle) – an 11 building, 57 acre, 1 million square foot property on the Bayfront Expressway. The purchase was a sale-leaseback with a 15 year long-term lease, with an option to purchase the campus after five years. There were no tax breaks included in the deal with Menlo Park. Facebook has also bought a 22 acre building connected to the campus by a tunnel. It was rumored that Facebook had been considering a leaseback of the property, with the purchase being assigned to a state pension fund. A 15 year leaseback was confirmed today, with the option to buy after 5 years. [TechCrunch]

Image result for facebook 1 hacker way oracle
Source: e-Discovery Team

Besides the move in Silicon Valley, in December 2010, it leased two floors with up to 150,000 square feet at 335 Madison Avenue in New York City, accommodating up to 600 people. It began construction on a $450 million data center in Forest City, North Carolina in 2010 after the first one announced earlier that year in Prineville, Oregon. Facebook also announced a 500-person office in Hyderabad, India, as the first office in mainland Asia, investing up to $150 million to the 50,000 square foot facility.

The number of employees start to explode since 2010.


In a 2013 report, FB has the project, called Anton Menlo, cost an estimated $120 million. It will sprawl over 10 acres of land off Highway 101 in Menlo Park, California. The 630,000 square-foot Facebook town will be walking and biking distance to Facebook’s headquarters. There will be 35 studios, 208 one-bedroom apartments, 139 two-bedroom apartments, and for top Facebook employees, there will be 12 three-bedroom apartments. [Business Insider]

Facebook West Campus
Source: Business Insider
And another one. That's Haven Avenue in front.
Source: Business Insider

 

In 2015, FB acquired a 56-acre industrial park immediately south of its current Menlo Park headquarters. The purchase of Prologis Inc.’s 21-building Menlo Science & Technology Park — which industry sources pegged at roughly $400 million.  [Silicon Valley Business Journal]


In 2016, Facebook goes from rent to own in Menlo Park in $202 million deal.

Image result for facebook 1 hacker way oracle
Source: Silicon Valley Business Journal

During 2017-2018, FB has opened offices and hired at a blistering pace, with enormous new leases in Sunnyvale, Mountain View and Fremont. This month, Facebook leased all the office space in San Francisco’s new 43-story Park Tower, vaulting it into the ranks of the largest tech tenants in San Francisco. Instagram, a major Facebook subsidiary, recently moved 200 employees into another San Francisco office tower. [San Francisco Chronicle]

In June 2018 reports, Facebook has leased an additional 754,000 square feet for offices in Fremont.


In 2017, FB said it will two more Prineville data centers, followed up by a report of $750 million in Sep. 2018, bringing total investments to $2 billion and total footprint to 3.2 million sqft. The expansion will take nearly two years and employ 1,500 construction workers at peak.

Facebook Data Center in Prineville, August 14, 2015 | Source: Thomas Boyd, oregonlive.com

 

Reference / Read More on…

Global Warming and Lobsters

Here is a perfect follow-up on last week’s blog of Global Warming and Wine.

Clearly, global warming will not only drive vineyard northward, but also lobsters. And it is happening now as animals can move freely.

Source: Reuters

[The following is from Reuter’s special report on The Great Lobster Rush]

Lobster industry was a nautical gold rush. Two generations ago, the entire New England coast had a thriving lobster industry.

Today, lobster catches have collapsed in southern New England, and the only state with a significant harvest is north in Maine, where the seafood practically synonymous with the state has exploded.

Now lobsters keep running to the north and going deeper in the water. Maine might be in trouble after another 5-15 years.

Rising temperatures along the bottom of the Atlantic Ocean will force American lobsters (H. americanus) farther offshore and into more northern waters, a new study finds. Credit: Natalie Renier, Woods Hole Oceanographic Institution

That’s happening not only to lobster, but literally to all marine species.

In the U.S. North Atlantic, fisheries data show that at least 85 percent of the nearly 70 federally tracked species have shifted north or deeper, or both, in recent years when compared to the norm over the past half-century. And the most dramatic of species shifts have occurred in the last 10 or 15 years.

Summer flounder’s center of species | Source: NOOA/Oceanadapt, Rugster U., Reuters

Similar findings in a map of predicted migration – marine species are moving northward to colder waters.

Source: Pew

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Q4 Record Sales & Starbucks’ One Problem + Two Opportunities

Starbucks posted a stellar earnings result today, with net revenue at record level of $6.3bn, beating expectations in many aspects.

Starbucks up after hours with earnings beats | Source: CNBC

While a single beat doesn’t indicate a new stage of growth, in the long run there are three issues I think matter the most and should be watched closely.

1 | Problem: Frappuccino’s decline

It was an problem Starbucks facing over the years. People are leaning towards healthier products (at least a very obvious trend in Cali), which usually means less sugar and less calories. That’s a problem for Starbucks’ Frappuccino, as explicitly mentioned in CEO’s presentation in June.

How did/will Starbucks address this? Product Mix & Innovation

Strategy a) Big push for healthier product lines – Nitro Cold Brew & Refresher series etc.

Starbucks Nitro Cold Brew | Source: Starbucks

– Nitro Cold Brew “is expected to be available in nearly 1,500 stores in 26 markets by the end of 2017″ (SBUX Jul. 2017 Press Release) -> “[Starbucks is] accelerating this platform to more than 2,800 stores by the close of fiscal year 2018, up to more than 6,000 stores by year-end fiscal year 2019″ (SBUX Q3 Earnings Call Transcript). A 4x availability expansion for cold brew in 3 years.

– Several new products in the Refresher category were introduced, e.g. “Dragonfruit” introduced Jun. 2018, “Pink Drink” introduced last year, etc.

Dragon Fruit | Source: Starbucks
Pink Drink | Source: Starbucks

Strategy b) Instagramable & limited edition within the Frappuccino category

– Unicorn Frappuccino (Apr. 19-23, 2017), Zombie Frappuccino (Oct. 26-31, 2017), Christmas Tree Frappuccino (Dec. 7 – 11, 2017), Crystal Ball Frappuccino (Mar. 22-26, 2018), Witch’s Brew Frappuccino (starting Oct. 25 for a limited time while supplies last)… among many others.

– Plus, Starbucks’ new Frappucino recipe has fewer calories and less sugar, part of its efforts to reduce sugar by 25% by 2020.

Unicorn Frappuccino | Source: time.com
Zombie Frappuccino | Source: Starbucks
Christmas Tree Frappuccino | Source: Starbucks
Crystal Ball Frappuccino | Source: Starbucks
Witch’s Brew Frappuccino | Source: Starbucks
2 | Opportunity – Digital Interactions

Starbucks Rewards could serve a similar role as Amazon Prime. In past last 3 month, loyalty program accounts for 14% of all transactions and US loyalty members contributed 40% of US sales. That’s what happened in the Amazon case, where its Prime members out-spend non-members significantly.

Digital relationship makes it easier to incentivize purchases, market new products/initiatives, bring in more collaborations (e.g. Spotify, Pokémon GO), expand membership offerings and more.

Starbuck’s push for afternoon consumptions is also facilitated by the digitalized promotions.

The room to grow digital relationships is still large – currently 15.3 million global active members, only representing ~22% of its 70 million global customers base. “Additionally, drive-thru, out-the-window and Mobile Order and Pay combined grew to more than 50% of the way customers are ordering, up more than 10 percentage points in just two years” according to COO.

3 | Opportunity – China Growth

It’s more debatable on Starbucks’ China future. Just want to highlight a few sure things.

Starbucks took full ownership in China East & opened flagship Roastery in Shanghai in 2017 – definitely the right moves here.

China’s coffee consumption will explode, even considering major cities alone. Younger generations will consume more coffee and they will represent an increasing proportion of the overall urban population.

China coffee consumption potential | Source: Starbucks 6/19 Presentation

Coffee even has a role to play in China’s GDP growth by boosting workers’ average productivity and the “culture” of working overtime.

Herding effect is stronger in China and “Instagramable & Limited” strategy may provide better outcomes if properly implemented.


Other things worth noticing – Starbucks’ food, packaged goods with Nestlé, next-generation store design, coffee supplies, SKU outside the Starbucks’ core products, etc…

Tesla Has New Chairman, Facebook and More?

美国传统的董事会管理层双层结构在硅谷和科技行业不太流行。

给予创始人(们)极大自由和权力后,now funds are fighting back。

在公司蒸蒸日上的时候,换 board chair 的声音几乎听不见或被忽略;但一旦公司出现非短期问题,换 board chair 也被更多提及,并等待一些 “catalyst”

Tesla 要换 board chair 的声音不是一天两天,直到 Elon Musk 的 Twitter 被 SEC 盯上。 9/29,Musk 和 SEC 和解条款中包括了卸任董事长。

今天,几家基金要 Facebook 换 chairman 的提案再次被关注。过去几年 FB 表现已经很好,在 Zuckerberg 带领下社交巨头进入收入利润高增长。然而今年 Zuckerberg 的日子并不好过。一系列隐私方面的问题和激进的广告策略,让用户国会等各方都找到很多机会来 dis FB。

提案方包括 Trillium Asset Management (53,000 shares),以及纽约市 Comptroller 和三个州的 State Treasurer –  Illinois (190,712 shares) , Rhode Island (168,230 shares) and Pennsylvania (38,737 shares), New York City Pension Funds (4.5 million shares),大约近 500 万股(占 0.2%)。

现在 FB 的双层股权基本保证靠投票很难的;提案更多的为了公开讨论引起关注,为以后的契机做铺垫;如果 FB 或 Zuckerberg 出现一些现象级问题,可能也会有跟 Elon Musk 类似的场外和解。

GL to all

Netflix’s 130 Million 付费用户

Netflix 第三季度财报还是很可以的。

用户/付费用户的超预期增长支撑了 Netflix 的 growth story,股价反应很积极。

但同时我也感觉,高企的估值即将触碰到一些天花板。

  1. 美国付费用户已有  5696 万
    • 算上每个付费账户可以多人 access,这个数字接近美国付费 cable 用户数约 9000 万 – 1 亿
  2. 海外付费用户 7346 万
    • 虽说海外市场更广阔,算上印度、巴西等国家人口是相当多。但付费能力的用户依然有限,除去中国美国,除去网速欠佳,适合 Netflix 且能盈利的地区并不多。
  3. 其它公司如 Disney,  Amazon, Youtube 的 streaming service 将抢夺用户
  4. 在内容上,成本将提升。上游版权制作能力等整合聚集,bargain power 增强
  5. 商业模式上局限,不像爱奇艺可以采用被广泛接受的广告模式

与 Amazon 的关系 – 作为 AWS 的最重要客户之一,以及 Prime Video 的竞争对手,微妙;还有未来 Netflix subscription 可能与 Amazon Prime 终极会员体系的竞争。

在泛娱乐 streaming 领域,Facebook TV, Instagram TV, Snapchat 等争夺用户屏幕时间。

这么看来,Netflix 在 2019,有很多挑战需要正面对待。

一朝风雨一代王:Sears, Walmart, Amazon (7)

Chapter 6 – Sears 第三王朝:no progress while others gainings
女权运动

Sears 第三王朝的零售业成为女权运动重点关注对象之一。

在美国强调男女平等的大潮中(尤其是 70 年代的努力在 80 年代被反复的倾向),Sears 由于其历史地位和社会影响,成为了其中广受关注的被指责的对象之一,包括消费者和雇员的不平等对待(More on  “1986 年 Sears 案”

IBM 合作 – Prodigy

1984 年,Sears 与 IBM 合作,尝试了 Prodigy 项目,一个集成了许多基础功能的网络入口,包括新闻、天气、邮件、购物、股票等等… 按月付费。

这是有意义的 pre-万维网 (World Wide Web) 尝试,但与今天的互联网形态几乎完全不一样…

这样有点走歪的经历,让 Sears 的线上购物尝试在正确(当今而言的正确)的路上又慢了半拍。

与二代目的战争,不进则退

一图流说明问题

三代目!Amazon

1994 年,如今的三代目 Amazon 在西雅图诞生。

尽管 Amazon 的收入还未超过二代目 Wal-Mart,但已于 2015 年在市值上超过,成为市值第一零售商,并未又回头的迹象。

此时的 Wal-Mart 在收入上被超过也只是早晚问题;正如上世纪七八十年代的 Sears。

Amazon 在零售上的尝试,可以看到很多 Sears 的影子:一项 -> N 项商品(书 和 手表),Amazon Basics 自产商品,支付&信用卡业务(Amazon Pay & Visa card)等等

其它

1993 年,Sears 停止了 100 多年前起家的 catalog 业务。

1993 -1995 年,Sears 从标志性的 Sears Tower 搬出。2009 年,Sears Tower 改名为 Willis Tower。

1995 年,Sears 将购物中心修建业务 Homart 卖给 General Growth Properties 。


之后的事,与 K-mart 合并,持续关店,与 Amazon 展开合作等等… 一直没能系统性地拯救 Sears。随着不断滑落的收入,连年亏损和巨额债务,Sears 今天 (10/15 周一) 正式申请破产保护。


(很巧合,当初想写 Sears 是因为去芝加哥的 Willis Tower 后越看 Sears 历史越有趣。写到这一系列第七篇,正好 Sears 申请破产;由于当初看的是 Sears 的历史,对于本世纪以后的进展以及今年的破产,以后有机会再写)

Read more…

http://www.searsarchives.com/history/history1980s.htm

https://www.investopedia.com/news/downfall-of-sears/

https://www.encyclopedia.com/social-sciences-and-law/economics-business-and-labor/businesses-and-occupations/roebuck-and-co-sears

一朝风雨一代王:Sears, Walmart, Amazon (6)

Chapter 5 – Sears 第三王朝:resilience from Financial arm and spin-offs 金融业务撑住局面 & 独立分拆上市
保险业务:第二王朝留下的优良遗产 – AllState 

Allstate 作为 Sears 旗下的汽车保险业务 (auto insurance),是 Wood 时期 (1931 年)栽下的树苗。

在汽车时代来临以及各州立法强制车险划分事故责任的时代背景下,Allstate 的业务蒸蒸日上。同时,依靠 Sears 迅速扩张的线下点,1934 年 Allstate 在芝加哥 Sears 店里开设第一家线下网点。

随着二战后新一轮汽车制造业新一轮爆发,Allstate 已经成为 Sears 重要利润来源。1950s,Allstate 陆续进入 fire insurance 和 life insurance 等其它业务。

1993 年,Sears 将 Allstate 分拆上市,出售约 20% 股份获得约 21 亿美元,成为当时最大一起 IPO。

消费信贷业务:从第一王朝传承到 Discovery

1911 年,Sears 开始让消费者基于 credit 购物。这是在 catalog 邮购时代的创新,直到 40 多年后美国才出现通用信用卡。

信用消费早就出现(比如基于 Sears 等 department store),之后经历了一段时间的摸索(比如 department store 的 charge coin -> charge plate -> plastic charge card,read more here),于 1950s 正式进入信用卡时代。

根据 Sears 公司历史记载,Sears 在 1953 年推出了 Sears credit card。

更为现在所熟知的是 Sears 在 1986 年正式推出的 Discover Card,与已经颇具规模的 Visa/MasterCard/American Express 网络展开竞争。背靠 Sears 当时还是美国最大的零售商,以及亲民的条款(无年费、较高信用额度、cashback等),Discover Card 迅速扩张。三年后已有 210 万(14%)美国家庭使用 Discover Card。

全面金融服务构想:Dean Witter Discover

在推出 Discover Card 前,Sears 于 1981 年 6 亿美元收购了当时美国第五大券商 Dean Witter Reynolds (由 Dean Witter 和 Reynolds 1978 年合并形成)。

1981 年,Sears 还收购了地产 broker Coldwell, Banker & Co.。

至此 Sears 的金融板块已经覆盖保险、券商、信用卡、地产中介四大业务。

1985 年 Sears 收购 Greenwood Trust Co.(2000 年改名 Discover Bank),作为随后 Discover Card 的发卡行;1986 年的 Discover Card 隶属于 Dean Witter 旗下。

1993 年,与 Allstate 类似,Sears 出售 20% 的 Dean Witter Discover 股份,分拆独立上市,将剩余 80% 分给 Sears 原股东。

1997 年,Dean Witter Discover 与 Morgan Stanley 合并,之后改名为 Morgan Stanley Dean Witter。2007 年,Discover 从 Morgan Stanley 独立出来,成为 Discover Financial Service。


80 年代 Sears 金融业务依托其强大的线下网络和客户渠道势不可挡,支撑着 Sears 四面楚歌的零售业。

1993 年的一系列举动,是 Sears 重新将重点放在零售老本行的尝试。然而,时代已经将 Sears 甩在身后。Sears 第三王朝难回巅峰,并且在二代目 Wal-Mart 同期的零售巨头和未来三代目 Amazon 的追逐中越落越远。

 

To be continued…